FAQ

WHERE IS THE STORE BASED?
New York City, USA

DO YOU OFFER GIFT WRAPPING?
All orders come in a jewelry box, ready to give as a gift!

HOW DO DISCOUNT CODES WORK?
Only ONE discount can be applied at checkout. Add discount code when you view your cart.

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE U.S.?
Yes we do, we ship worldwide! Shipping in the U.S. starts at $4. Shipping internationally starts at $8.

Free shipping on all orders over $50!
All orders over $50 will include insurance.

HOW DOES ORDERING WHOLESALE WORK?
Please email us at hello@mintskiesjewelry.com before ordering for your discount code! We will respond to all emails within 48 hours. Includes 35% off & free USPS Priority Mail shipping (regular First Class Mail shipping with insurance for international orders).

MINIMUM WHOLESALE ORDER AMOUNT IS $300.

WHAT IS THIS STORE'S CANCELLATION POLICY?
For all order cancellations, please email us immediately at hello@mintskiesjewelry.com. We will respond to all emails within 48 hours.

Once a shipping confirmation email has been sent, your order cannot be cancelled. Only a return can be made after receiving your order. Please email us first for return instructions.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Since all of our pieces are handmade to order, processing time can take up to 4 business days. Once your order has been processed & shipped, a confirmation email with a tracking number will be sent to the email left at check out. So make sure you give us the correct email & shipping address at check out!

U.S. Standard: 3-5 business days**
U.S. Express: 2-3 business days**
International: 1-4 weeks**

** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the weather, shipping carrier or international customs sorting.

We ship out orders during business days, from Monday to Friday. We are closed Saturdays, Sundays & holidays. All orders are shipped via USPS, with tracking number included.

If your package is lost in transit & your local post office cannot further assist you, please email us at hello@mintskiesjewelry.com. We will respond to all emails within 48 hours. You will have the option to either have a new package reshipped, or be refunded your order item total (not including shipping cost). If you do not receive your order after a reshipment, y item total.ou will be refunded your order item total (not including shipping cost).

WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?
Returns are accepted within 14 days after receiving the item (according to the tracking number & the return postmark date). Only after we have received the returned item(s) can we begin processing your refund.

PERSONALIZED STAMPED NECKLACES CAN NOT BE RETURNED.

Returns: We must be notified before returning any items! Please email us at hello@mintskiesjewelry.com your full name, order number & the item(s) you would like to return. Returned items must be in brand new condition & in the original packaging as you received it. Item total only is refunded (not including shipping cost).

U.S. ORDERS ONLY: Once the return has been initiated, a shipping label will be emailed to you and $6 will be deducted from your refunded amount.

Exchanges: Follow as a return. Place a new order for desired item(s).

We double-check & pack each item with care. So if there is anything wrong with your order, please email us immediately at hello@mintskiesjewelry.com for us to help resolve the issue ASAP. We will respond to all emails within 48 hours.

JEWELRY PRODUCT CARE:
1. Apply lotion, cosmetics, hairspray and perfume before dressing in jewelry.
2. When undressing, wipe each piece with a clean soft cloth to remove oils and perspiration.
3. Never wear jewelry when doing physical work such as housekeeping, gardening or exercise.
4. Never expose jewelry to household cleaning products.
5. Never expose jewelry to chlorine swimming pools or hot tubs.