FAQ

WHERE IS THE STORE BASED?
New York City, USA

DO YOU OFFER GIFT WRAPPING?
Unfortunately, we no longer offer any gift wrapping options.

HOW DO DISCOUNT CODES WORK?
Only ONE discount can be applied at checkout. Add discount code when you view your cart.

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE U.S.?
Yes we do, we ship worldwide! Shipping in the U.S. starts at $4. Shipping internationally starts at $8.

Free shipping on all orders over $50!
All orders over $50 will include insurance.

HOW DOES ORDERING WHOLESALE WORK?
Please email us at hello@mintskiesjewelry.com before ordering for a wholesale discount! We will respond to all emails within 48 hours. Includes 35% off & free USPS Priority Mail shipping (regular First Class Mail shipping with insurance for international orders).

Let us know which items you would like & how many of each item. We need to know this first to make sure we have enough of each item in stock. If we can accommodate your order, we will then email you back with your discount code.

MINIMUM WHOLESALE ORDER AMOUNT IS $200.

WHAT IS THIS STORE'S CANCELLATION POLICY?
For all order cancellations, please email us immediately at hello@mintskiesjewelry.com. We will respond to all emails within 48 hours.

Once the tracking number has been emailed, your order cannot be canceled.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Since all of our pieces are handmade to order, processing time can take up to 4 business days. Once your order has been processed & shipped, a confirmation email with a tracking number will be sent to the email left at check out. So make sure you give us the correct email & shipping address at check out!

U.S. Standard: 3-5 business days**
U.S. Express: 2-3 business days**
International: 1-4 weeks**

** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the weather, shipping carrier or international customs sorting.

We ship out orders during business days, from Monday to Friday. We are closed Saturdays, Sundays & holidays. All orders are shipped via USPS, with tracking number included.

If your package is lost in transit & your local post office cannot further assist you, please email us at hello@mintskiesjewelry.com. We will respond to all emails within 48 hours. You will have the option to either have a new package reshipped, or be refunded half of your item total (since we are a small business, having lost packages will affect us greatly). If your package was insured (orders over $50), we will fully refund you your item total. If you do not receive your order after the second reshipment, we will refund you half of your item total.

WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?
Returns/exchanges are accepted within 14 days after receiving the item (according to our tracking number & the return postmark date). Only after we have received the returned item(s) can we begin processing your refund/exchange.

PERSONALIZED STAMPED NECKLACES CAN NOT BE RETURNED/EXCHANGED.

Returns: We must be notified before returning any items! Please email us at hello@mintskiesjewelry.com your full name, order number & the item(s) you would like to return. Returned items must be in brand new condition & in the original packaging as you received it. Customers are responsible for ALL shipping costs when returning. Item total only is refunded.

Exchanges: Follow as a return. You may choose any items up to the cost amount of the returned item(s). If the amount is less than the cost of the returned items, the difference will be refunded. If the amount is more than the cost of the returned items, we will refund the item total of the returned items & you'll have to place a new order for your desired items.

We double-check & pack each item with care. So if there is anything wrong with your item, please email us immediately at hello@mintskiesjewelry.com for us to help resolve the issue ASAP. We will respond to all emails within 48 hours.

JEWELRY PRODUCT CARE:
1. Apply lotion, cosmetics, hairspray and perfume before dressing in jewelry.
2. When undressing, wipe each piece with a clean soft cloth to remove oils and perspiration.
3. Never wear jewelry when doing physical work such as housekeeping, gardening or exercise.
4. Never expose jewelry to household cleaning products.
5. Never expose jewelry to chlorine swimming pools or hot tubs.